I just finished a round of updating the linked lists of free Kindle classics that I’ve been maintaining for the last two and a half years, and was surprised to see a new one star review on my free science fiction list stating that it didn’t work on iPad. The reviewer reported that every time she clicked a link she got the message:
We’re Sorry: This operation is not currently supported
and went on to accuse me of deceptive advertising, but that’s par for the course when something that used to work breaks in the Internet age:-) I immediately tried it on my neighbor’s iPad, and got the same error:
A little less than two years ago, Apple forced Amazon to remove the “Shop in Kindle Store” button from the Kindle app for iPad. A little research shows that the “We’re sorry” message was associated with attempting to purchase books from within the Kindle app when that transition occurred. It was only the built-in purchasing ability of the Kindle app that Apple forced Amazon to turn off, because they didn’t want the iPad functioning as a storefront for Kindle without Apple getting their cut of the action. Publishing updates of my Kindle eBooks with links to the Kindle store continued to work on iPad until very recently.
So I changed the book descriptions to warn people that the updated versions no longer worked on iPad, borrowed a friend’s iPad, and spent the last few days experimenting. One of the first things I determined was that the links to the Kindle store in older versions of my lists, those that hadn’t been updated for a couple months, still worked. It’s only when I updated a few of those links to reflect changes in Amazon’s free classics inventory and republished the titles that the links to the Amazon store started producing the “We’re sorry” error on iPad. This was a strong indication that the problem was with Amazon’s processing of the files rather than a change in the iPad operating system or the Kindle app, unless it was grandfathering older files by creation date.
My next step was to try adding a single Amazon Kindle store link to the very end of novel, and to resend that Word file to KDP for republishing. As it turns out, that link worked on iPad. So I went back and ran my hand-coded html lists through Word and tried uploading them for conversion as both filtered HTML and native .docx files. The “We’re sorry” error persisted, the links were being blocked. So the issue wasn’t with my coding of the files, which hasn’t changed over the years in any case, but with Amazon’s processing of the lists.
For further confirmation, I used Amazon’s “Send to Kindle” app to send new versions of the downloaded preview files directly to the iPad, bypassing Amazon’s final processing. Sure enough, the links to the Amazon store all worked perfectly from within the Kindle app. Next I tried adding links for my own website to the books producing the error messages, and the links that weren’t to the Kindle store worked just fine. I should also point out the same files that produce errors work in Amazon’s downloadable Kindle previewer for iOS (which allows you to click links).
So it’s apparent that Amazon’s KDP staff (or a new algorithm) is altering my files so that the Kindle app on iPad will produce the error message when the Kindle store links are clicked. They may be doing this because Apple compelled them, it may be a bizarre workflow error, or maybe they’re just trying to cut down on the number of free classics downloaded by Kindle app users.
The reason I didn’t contact KDP to simply ask them, is that while they are very helpful on most issues, they fall down badly on anything that has to do with policy or criticism of their workflow. I rapidly tire of the “Please let me speak to your supervisor” game. They only recently admitted to moving start tags in books, even though they’ve been doing it for at least a year. And it’s entirely possible that I’m the only publisher getting hit by this particular problem, either because Apple red-flagged the eBooks and told Amazon that it’s a violation of their last agreement on the Kindle app, or because the number of links in the lists makes them stand out.
To recap, I would advise all serious Kindle publishers to purchase their own eBooks and test them on a variety of reader devices for the functionality of any internal links (especially the “Go to beginning” command in Kindle navigation) and to also check that any links to the Kindle store are actually working. There is no other way to obtain the eBook files that Amazon is actually selling to your customers, the preview files have not gone through the final production phase.




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